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August 13, 2018

Is AI Over-hyped?

Happy to have contributed to this piece from Oracle.  AI is promising technology, but only if you have your data in order first.

August 01, 2018

New Study that Proves CX drives Business Performance

Breaking new ground, TribeCX partnered with ACORD, the global standards body for insurers and TMD, a CX marketing services agency, in a study to understand which CX capabilities provide the strongest link to business performance. The study focused on the insurance sector but additional analysis reveals the findings are equally relevant across all sectors.

May 21, 2018

CXAdvisors Group to Chair the Automotive CX Summit June 19-20, 2018

In its 14th year, the Automotive CX Summit remains the only summit dedicated to helping the automotive industry inspire the customer experience by leveraging all things customer that enhance and personalize the shopping, buying and ownership experience. The 2 full-day agenda provides an exclusive environment for senior executives from OEMs, dealers, and finance providers focused on sharing CX insights and strategies while networking with true peers.

February 06, 2018

When it come to Data Personalization: With Great Data comes Great Responsibility

Published on SmarterCX presented by Oracle.

December 11, 2019

Starting Strong with CX in 2018

Published on

October 02, 2017

GM’s Global Director Of CX Answers 4 Questions For Digital Innovators

Published on and

August 01, 2017

Revving up the Customer Experience Engine

Published in CRM Magazine

July 29, 2017

If General Motors Can Achieve Customer-Alignment, Why Can't You?

Published on

June 30, 2017

Shhh! Customer Listening in Progress

Published on

July 12, 2016


Published on

January 01, 2018

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